Coronavirus Guidance and Support

Business continuity and customer service

The health and safety of our employees and customers is our top priority.

We’re closely monitoring the COVID-19 situation and following established health and safety protocols, as well as all recommendations and guidelines set out by the World Health Organization (WHO).

These efforts include providing employees across all our offices with specific guidance on precautionary health measures, including remote working.

Experian continues to operate normally and does not see any impact on the operation of our services and solutions for our customers and partners.


Business Continuity

Our Business Continuity Plans ensure there will be full continuity of service. Our Business Continuity Framework is structured around the international standard for BCM and ISO22301.

We’re actively engaging with our partners to ensure full continuity of service in instances where we deliver services together.

At this time we know you need stability and reliability; therefore, we have put additional steps in place, such as postponing service upgrades or changing programs (other than very critical security updates) to ensure that you can focus on your core business.


Customer Service

Experian's Customer Service Team are working remotely at this time and remain operational and accessible by email and telephone.

During normal working hours you can contact our Customer Service Team via email. This will mean you can avoid waiting on the telephone. We will reply to your email within 30 minutes from receipt.